Privacy Policy

Introduction

Thunder Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform designed for cleaning businesses. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Business information (company name, address, tax ID)
• Payment and billing information
• Customer and employee contact information you input into our system
• Service addresses and route information

Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Location data (when using route optimization features)
• Log files and analytics data

How We Use Your Information

We use your information to:

• Provide and maintain our cleaning business management platform
• Process payments and manage your account
• Generate invoices, estimates, and reports
• Optimize routes and scheduling for your business
• Provide customer support and technical assistance
• Send important updates about our services
• Improve our platform and develop new features
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure data centers with physical and digital safeguards

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a commonly used format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@thunderpro.co.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 30 days, except where longer retention is required by law.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards, including standard contractual clauses and adequacy decisions.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitute acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: